Ok. I understand that when you work with people you need to treat everyone with respect. But seriously, what am I supposed to do when I complete something to the best of my ability, send the paperwork down and say, "Please let me know if they are completed incorrectly so that I can fix them." And then when they call me, they are yellling at me through the phone going, "HOW AM I SUPPOSED TO KNOW WHAT YOU ARE THINKING??? I CAN'T READ YOUR MIND!!"
So I'm sitting here holding the phone in my hand, SO ready to just hang up on the woman that I bite my toung and say, "I'll re-do them and send them down".
Dear Lord, I wanted to hang up on that woman! It's not like I did them on purpose. I'm doing my best.
So much for "networking" and building strong bridges with people you work with.
1 comment:
Diplomatically let them know that thier behavior is not consistant with the level of thier position within the organization. This will momentarily silence them to ponder if you are serious or making sport with them.
If they are a "nice" person just having a bad day; they will see that they are being an ass and either say that they are having a bad day or the reason for the outburst.
If they are assholes then they will just start to castigate you for making sport with them. These are the people you hang up on.
I know we have talked about this before Jackie. You are a nice person. There is absolutely nothing wrong with being a nice person - to most people. There are those jerks that will walk all over you either because you are a nice person and they don't like that niceness. Or because they see that you are timid and enjoy asserting themselves over timid people.
Be an assertive, forceful and confident - nice timid person. It can be done. Like anything you have to work at it.
When you hear yourself starting to weaken or back down, when you know damn well you are in the right; just so that you do not anger, or know you will anger the other per son. Just make the simple statement(s) that "I think you are in error" or "I do not agree". Now these statements are not all inclusive. They do however challenge the other person in a non agressive way get across that you disagree.
Again, the person who is nice and having a bad day will know that you are not going to be walked on and will probly ask why you disagree - you can go from there.
The asshole will most likely walk right thru it by ignoring you or belittle your repsonse in some way. Again, hang up or butt in and give your reasons. Everyone has assholes in thier oragnization that we tolerate "to keep the peace". Getting yelled at is not acceptable in any situation. It is juvenile for an adult in a work environment and should not be tolerated.
Hang in there and practice your "nice assetiveness". It will pay off in the long run.
Do you think I should copyright the "nice assertive"? I think I have named a social behavior; and should get an agent, make the talk circuit rounds - immediately.
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